Great Service is More Than Solving Problems
Host:
Edgar Zuniga, two-time Emmy-winning journalist
Guests:
James Franklin, Chief Customer Officer, SpaceIQ
Josh Carson, Senior Account Manager, Customer Success, SpaceIQ
Ryan Benson, Manager, Customer Success, SpaceIQ
Customer Success is more than providing timely service or solving a problem. It is more of a philosophy of ensuring that clients get the most out of the products, services, and solutions they rely on for workplace management.
In this episode, experts from SpaceIQ Customer Success discuss how they connect with clients, tackle any issue that may affect software performance and results, and work hand-in-hand with customers to ensure they are getting the most from their workplace management investment.