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Carla Nichols

Chief Customer Officer
For 30 years, Carla Nichols has led customer-focused global teams to deliver value by providing consistent experiences across onboarding, customer success, professional services, support, and training. She started in management consulting to help Fortune 500 clients transform and scale customer-facing operations. She has also run global service and support for high-tech SaaS start-ups including Keap, PatientPop (merged with Kareo), and Smarsh (acquired by K1).