The Importance of CAFM System Training
By Dana Sher
Head of Product
Modern Computer-Aided Facilities Management (CAFM) software is feature-rich and powerful—highly effective in managing the fast-paced environments of today’s workplaces. However, it’s not a “pick-up-and-go” software you can learn on your own. Facilities managers need CAFM training to make the most of this resource.
But where exactly do you get CAFM systems training? Spending a few hours tinkering with the software may familiarize you with the UI, but there’s more to learn than what’s on the surface. There are several options for computer-aided facilities management software training:
The development company
Who better to teach the fundamentals of CAFM system training than the program developers? There are a couple of ways to get yourself up to speed on CAFM software with the developer’s help:
- Demos: Most companies (SpaceIQ included) offer varying degrees of product demos. If you’re vetting new CAFM software options (learn more about CAFM), you might only need a high-level capabilities overview. Paying customers may want a deep dive. Demos are great teaching tools and one of the fastest ways to learn about the platform.
- Formal training: Enterprise and paying customers turn to developers for formalized training seminars. These are often available as modules, webinars, tutorial videos, and in-person sessions. Formalized training from the developer is the best way to unlock CAFM software potential. It teaches you how to use the software and ways to leverage it into your goals.
- Troubleshooting: If you have a specific question, troubleshooting is the way to go. Asking pointed questions and learning from the answers is its own form of training. Resourceful facility managers use these opportunities to build their personal knowledge of CAFM systems.
A knowledgeable user
Someone on your facility management team already using CAFM software? Tap their expertise. This person can give you a foothold as you learn the new system through more formalized channels, while sharing a few tips and tricks they use.
Learning in-house, at your own pace, through a familiar channel is beneficial in getting acclimated quickly. Plus, there’s someone around to help in real time if you encounter obstacles.
Ask your fellow facility manager for help! Hit facility manager forums or online business networking sites to see what advice other professionals have to offer. They can recommend resources and materials to help you brush up on your particular CAFM platform. Many can even offer specific solutions to problems.
A word of caution here. Circumventing developer advice and materials isn’t always advisable. Someone who doesn’t know what they’re doing can cause you many more problems—everything from messing up preferences to altering understanding of the program’s capabilities. Most professional forums are helpful—stick to those. Avoid the amateur message boards and general search results.
The right training is important
Getting yourself trained and up-to-speed on CAFM software is imperative. The quicker you can use your CAFM software properly, the sooner you can put it to work for facilities management. Another benefit is cost-savings. Powerful software makes cutting facilities management costs easier.
Finally, good training sets the bar for better action. Confidence in CAFM software is another step in integrating new technologies for identifying improvements and solving problems. The question quickly goes from “How can I solve this problem?” to “How can I use CAFM technology to solve this problem?”
Keep reading: what's the difference between IWMS, CMMS, CAFM and EAM?
Photo by Nicole Honeywill on Unsplash